Resident Satisfaction is our top priority! In an effort to provide residents with the highest quality service possible, SMI has implemented STAR - Service To All Residents. The following services meet our mission.
Maintenance Service Guarantee
We guarantee to provide next working day service on the following: mechanical problems with your air conditioning or heating system, refrigerator, exterior sewer line, hardware on your exterior doors, interior plumbing, stove and oven. Your rent may be rebated if we do not!
STAR Satisfaction Hotline
We provide a toll free number (1-800-590-1819) or e-mail form to residents that need additional customer service. The hotline is answered by a regional office representative! It can be used by all SMI Realty Management residents for comments, concerns, or suggestions of any kind. E-mails will provide a more detailed description of your concern.
Complimentary Balloon Bouquet
For your parties, birthdays, anniversaries and other special occasions, let us help you make the occasion even brighter! Stop by your leasing office for a complementary balloon bouquet. This service is available to all of our residents free of charge.
STAR Service Request/Central Maintenance Dispatch
Our maintenance team will provide routine maintenance to our residents. Service includes but is not limited to: all kitchen appliances, all plumbing fixtures and electrical outlets.
Residents can call our hotline number (1-888-851-7827) or complete a service request on line.
At SMI Realty Management, we want your home to be as stress free as possible. As a courtesy to you, we offer you the ability to make the choice between paying your rent in one monthly payment or in two payments (one half on the first of the month and the other on the 15th of the month). To take advantage of our flex pay program, ask your office for details. Restrictions apply.
SMI Realty Management provides all residents with our Concierge Package as part of our STAR Services. The Concierge Package includes copy and local fax accessibility, mail drop-offs, weekly package delivery, 24-hour emergency maintenance, stamps available to purchase from leasing office and a resident tool chest available for your use. We provide these services to you in order to make your living experience with SMI enjoyable and convenient.
Resident Satisfaction Questionnaires
We appreciate your business and the confidence you have placed in us. Please take a moment to complete the appropriate survey. We strive to improve our service and your feedback will help us correct any part which may have fallen short of your expectations.
In an effort to provide confidential and convenient communication to you, via e-mail, we need your help. Your email address will allow us the opportunity to provide you with better service and community updates in a timelier manner. Thank you for your commitment to making our new STAR Service a success!